At Firsttore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery
  • Products must be unused, unworn, and in original packaging
  • Proof of purchase (order number or receipt) is required

Certain items may not be eligible for return due to hygiene or customization reasons.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products (unless received damaged)
  • Items returned after the return period
  • Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos or videos as proof. We will review the issue and offer a replacement or refund where applicable.

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued via the original payment method
  • Shipping charges are non-refundable unless the return is due to our error

Exchange Policy

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a trackable shipping service

Contact Us

For return or refund requests, please contact us with your order details:

Phone: 03022270092
Email: firstore2722@gmail.com

Policy Updates

Firsttore reserves the right to modify this Refund & Return Policy at any time. Changes will be updated on this page.